Journal of Clinical Research in Paramedical Sciences

Published by: Kowsar

Evaluating the Usability of a Nationwide Pharmacy Information System in Iran: Application of Nielson’s Heuristics

Zahra Yasemi 1 , Bahlol Rahimi 2 , * , Reza Khajouei 3 and Hasan Yusefzadeh 4
Authors Information
1 Student Research Committee, Urmia University of Medical Sciences, Urmia, Iran
2 Department of Health Information Technology, School of Allied Medical Sciences, Urmia University of Medical Sciences, Urmia, Iran
3 Medical Informatics Research Center, Institute for Futures Studies in Health, Kerman University of Medical Sciences, Kerman, Iran
4 Department of Public Health, School of Public Health, Urmia University of Medical Sciences, Urmia, Iran
Article information
  • Journal of Clinical Research in Paramedical Sciences: December 2018, 7 (2); e80331
  • Published Online: June 26, 2018
  • Article Type: Research Article
  • Received: June 1, 2018
  • Accepted: June 10, 2018
  • DOI: 10.5812/jcrps.80331

To Cite: Yasemi Z, Rahimi B, Khajouei R, Yusefzadeh H. Evaluating the Usability of a Nationwide Pharmacy Information System in Iran: Application of Nielson’s Heuristics, J Clin Res Paramed Sci. 2018 ; 7(2):e80331. doi: 10.5812/jcrps.80331.

Abstract
Copyright © 2018, Kermanshah University of Medical Sciences. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/) which permits copy and redistribute the material just in noncommercial usages, provided the original work is properly cited.
1. Background
2. Methods
3. Results
4. Discussion
Acknowledgements
Footnote
References
  • 1. Lassetter JH, Warnick ML. Medical errors, drug-related problems, and medication errors: a literature review on quality of care and cost issues. J Nurs Care Qual. 2003;18(3):175-81. quiz 182-3. doi: 10.1097/00001786-200307000-00003. [PubMed: 12856901].
  • 2. O'Malley P. Order no harm: evidence-based methods to reduce prescribing errors for the clinical nurse specialist. Clin Nurse Spec. 2007;21(2):68-70. doi: 10.1097/00002800-200703000-00004. [PubMed: 17308440].
  • 3. Haux R. Health information systems - past, present, future. Int J Med Inform. 2006;75(3-4):268-81. doi: 10.1016/j.ijmedinf.2005.08.002. [PubMed: 16169771].
  • 4. Boggie DT, Howard JJ. Pharmacy Information Systems. Pharmacy Informatics. 2009. p. 93-105. doi: 10.1201/9781420071764-c7.
  • 5. Pharmacists ASoH-S . ASHP Statement on the Pharmacist's Role in Informatics. Am J Health Syst Pharm. 2007;64(2):200-3. doi: 10.2146/ajhp060364.
  • 6. Buntin MB, Burke MF, Hoaglin MC, Blumenthal D. The benefits of health information technology: a review of the recent literature shows predominantly positive results. Health Aff (Millwood). 2011;30(3):464-71. doi: 10.1377/hlthaff.2011.0178. [PubMed: 21383365].
  • 7. Donaldson MS, Corrigan JM, Kohn LT. To err is human: building a safer health system. NAP; 2000.
  • 8. Frisse ME, Johnson KB, Nian H, Davison CL, Gadd CS, Unertl KM, et al. The financial impact of health information exchange on emergency department care. J Am Med Inform Assoc. 2012;19(3):328-33. doi: 10.1136/amiajnl-2011-000394. [PubMed: 22058169]. [PubMed Central: PMC3341788].
  • 9. Khajouei R, Jaspers MW. The impact of CPOE medication systems' design aspects on usability, workflow and medication orders: a systematic review. Methods Inf Med. 2010;49(1):3-19. doi: 10.3414/ME0630. [PubMed: 19582333].
  • 10. Rahimi B, Safdari R, Jebraeily M. Development of hospital information systems: user participation and factors affecting it. Acta Inform Med. 2014;22(6):398-401. doi: 10.5455/aim.2014.22.398-401. [PubMed: 25684849]. [PubMed Central: PMC4315630].
  • 11. Rahimi B, Moberg A, Timpka T, Vimarlund V. Implementing an integrated computerized patient record system: Towards an evidence-based information system implementation practice in healthcare. AMIA Annu Symp Proc. 2008:616-20. [PubMed: 18999062]. [PubMed Central: PMC2655989].
  • 12. Ash JS, Berg M, Coiera E. Some unintended consequences of information technology in health care: the nature of patient care information system-related errors. J Am Med Inform Assoc. 2004;11(2):104-12. doi: 10.1197/jamia.M1471. [PubMed: 14633936]. [PubMed Central: PMC353015].
  • 13. Bloomrosen M, Starren J, Lorenzi NM, Ash JS, Patel VL, Shortliffe EH. Anticipating and addressing the unintended consequences of health IT and policy: a report from the AMIA 2009 Health Policy Meeting. J Am Med Inform Assoc. 2011;18(1):82-90. doi: 10.1136/jamia.2010.007567. [PubMed: 21169620]. [PubMed Central: PMC3005876].
  • 14. Kuziemsky CE. Review of Social and Organizational Issues in Health Information Technology. Healthc Inform Res. 2015;21(3):152-60. doi: 10.4258/hir.2015.21.3.152. [PubMed: 26279951]. [PubMed Central: PMC4532839].
  • 15. Coiera E, Ash J, Berg M. The Unintended Consequences of Health Information Technology Revisited. Yearb Med Inform. 2016;(1):163-9. doi: 10.15265/IY-2016-014. [PubMed: 27830246]. [PubMed Central: PMC5171576].
  • 16. Kushniruk AW, Triola MM, Borycki EM, Stein B, Kannry JL. Technology induced error and usability: the relationship between usability problems and prescription errors when using a handheld application. Int J Med Inform. 2005;74(7-8):519-26. doi: 10.1016/j.ijmedinf.2005.01.003. [PubMed: 16043081].
  • 17. Abran A, Khelifi A, Suryn W, Seffah A. Usability meanings and interpretations in ISO standards. Software Qual J. 2003;11(4):325-38. doi: 10.1023/a:1025869312943.
  • 18. Kushniruk AW, Patel VL. Cognitive and usability engineering methods for the evaluation of clinical information systems. J Biomed Inform. 2004;37(1):56-76. doi: 10.1016/j.jbi.2004.01.003. [PubMed: 15016386].
  • 19. Nielsen J, editor. Usability inspection methods. Conference companion on Human factors in computing systems. ACM; 1994.
  • 20. Jeffries R, Desurvire H. Usability testing vs. heuristic evaluation. ACM SIGCHI Bull. 1992;24(4):39-41. doi: 10.1145/142167.142179.
  • 21. Jeffries R, Miller JR, Wharton C, Uyeda K. User interface evaluation in the real world: a comparison of four techniques. CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. New Orleans, Louisiana, USA. 1991. p. 119-24.
  • 22. Nielsen J. Ten usability heuristics. 2005, [cited 19 Dec]. Available from: http://www.nngroup.com/articles/ten-usability-heuristics/.
  • 23. Nielsen J, Landauer TK. A mathematical model of the finding of usability problems. Proceedings of the INTERACT'93 and CHI'93 conference on Human factors in computing systems. 1993. p. 206-13.
  • 24. Nielsen J. Severity ratings for usability problems. Papers and Essays. 1995;54.
  • 25. Khajouei R, Zahiri Esfahani M, Jahani Y. Comparison of heuristic and cognitive walkthrough usability evaluation methods for evaluating health information systems. J Am Med Inform Assoc. 2017;24(e1):e55-60. doi: 10.1093/jamia/ocw100. [PubMed: 27497799].
  • 26. Atashi A, Khajouei R, Azizi A, Dadashi A. User Interface Problems of a Nationwide Inpatient Information System: A Heuristic Evaluation. Appl Clin Inform. 2016;7(1):89-100. doi: 10.4338/ACI-2015-07-RA-0086. [PubMed: 27081409]. [PubMed Central: PMC4817337].
  • 27. Nabovati E, Vakili-Arki H, Eslami S, Khajouei R. Usability evaluation of Laboratory and Radiology Information Systems integrated into a hospital information system. J Med Syst. 2014;38(4):35. doi: 10.1007/s10916-014-0035-z. [PubMed: 24682671].
  • 28. Choi J, Bakken S. Web-based education for low-literate parents in Neonatal Intensive Care Unit: development of a website and heuristic evaluation and usability testing. Int J Med Inform. 2010;79(8):565-75. doi: 10.1016/j.ijmedinf.2010.05.001. [PubMed: 20617546]. [PubMed Central: PMC2956000].
  • 29. Georgsson M, Staggers N, Weir C. A Modified User-Oriented Heuristic Evaluation of a Mobile Health System for Diabetes Self-management Support. Comput Inform Nurs. 2016;34(2):77-84. doi: 10.1097/CIN.0000000000000209. [PubMed: 26657618]. [PubMed Central: PMC4743707].
  • 30. Joshi A, Arora M, Dai L, Price K, Vizer L, Sears A. Usability of a patient education and motivation tool using heuristic evaluation. J Med Internet Res. 2009;11(4). e47. doi: 10.2196/jmir.1244. [PubMed: 19897458]. [PubMed Central: PMC2802560].
  • 31. Mirkovic J, Kaufman DR, Ruland CM. Supporting cancer patients in illness management: usability evaluation of a mobile app. JMIR Mhealth Uhealth. 2014;2(3). e33. doi: 10.2196/mhealth.3359. [PubMed: 25119490]. [PubMed Central: PMC4147703].
  • 32. Okhovati M, Karami F, Khajouei R. Exploring the usability of the central library websites of medical sciences universities. J Librariansh Inf Sci. 2016;49(3):246-55. doi: 10.1177/0961000616650932.
  • 33. Ellsworth MA, Dziadzko M, O'Horo JC, Farrell AM, Zhang J, Herasevich V. An appraisal of published usability evaluations of electronic health records via systematic review. J Am Med Inform Assoc. 2017;24(1):218-26. doi: 10.1093/jamia/ocw046. [PubMed: 27107451].
Creative Commons License Except where otherwise noted, this work is licensed under Creative Commons Attribution Non Commercial 4.0 International License .

Search Relations:

Author(s):

Article(s):

Create Citiation Alert
via Google Reader

Readers' Comments